Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
The customer is responsible for the return cost, which is SEK 50 per product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at kundservice-lunebo@outlook.com. Please note that returns must be sent to the following address: Lunebo™, Hunnestad Öster 57, 432 91 VARBERG.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at kundservice-lunebo@outlook.com.
Confirmed orders cannot be cancelled and must follow the return process.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Complaints & Returns for Inspection
If you suspect your product is defective, we offer the option to send it in for inspection.
- A fee of SEK 75 will be charged for the inspection.
- If the product is found to be defective, Lunebo™ will cover this cost, and you will be fully reimbursed for your purchase.
If the product is not defective, the following applies:
* If you choose not to have the product returned, the product's value will be refunded minus the inspection fee (SEK 75).
* If you wish to have the product shipped back to you, an additional shipping cost of SEK 50 will apply, for a total cost of inspection and return shipping to the customer of SEK 125.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14-day cooling off period in EU
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The customer is also responsible for the return shipping cost here.
Unclaimed packages will be charged SEK 150 / product.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kundservice-lunebo@outlook.com.