Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
The customer is responsible for return shipping to our address in Sweden and chooses the shipping method. We recommend a tracked service.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at kundservice-lunebo@outlook.com. Please note that returns must be sent to the following address: Lunebo™, Hunnestad Öster 57, 432 91 VARBERG, Sweden.
If your return is accepted, you will receive instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at kundservice-lunebo@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.
To replace a damaged or incorrect item we need photos of the item and the packaging within 14 days of delivery. We will replace it with a new item or refund you.
Complaints & returns for inspection
If you suspect your product is defective, we offer the option to send it in for inspection.
- A fee equivalent to SEK 75 is charged for the inspection.
- If the product is found to be defective, Lunebo™ covers this cost and you will be fully refunded for your purchase.
If the product is not defective, the following applies:
* If you choose not to have the product returned, the product's value is refunded minus the inspection fee (equivalent to SEK 75).
* If you want the product shipped back to you, an additional shipping cost equivalent to SEK 50 applies, for a total inspection and return shipping cost equivalent to SEK 125.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers or plants), custom products (for example special orders or personalised items) and personal care goods (for example beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions about a specific item.
Gift cards cannot be returned.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14-day cooling-off period in the EU and the United Kingdom
If goods are delivered within the EU or the United Kingdom, you have – notwithstanding the above – the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition you received it, unused, with tags and in its original packaging. You will also need the receipt or proof of purchase. The customer is responsible for the return shipping cost here as well.
Uncollected parcels are charged the equivalent of SEK 150 per product.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we approved your return, please contact us at kundservice-lunebo@outlook.com.